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FAQS

When can I move in?

Once you complete your rental of your storage space, you can move in anytime 24 hours/day.

How much notice needs to be given before I move out?

All contracts are month-to-month. However, we do require a 10-day notice before you move out.

What type of documentation do I need to provide in order to rent a space?

We require a government-issued photo ID (example: driver’s license, state ID, or passport).

Do I need to sign a long-term lease?

No, we rent on a month-to-month basis unless the customer requests otherwise.

How do I make a payment?

You can pay in person, over the phone, mail a check or money order, use our drop box for checks or money orders after hours, or make a payment through our website. You may also sign up to have payments automatically deducted from your credit/debit card monthly. At some locations, a kiosk is available for payments 24 hours/day.

What forms of payment do you accept?

Checks, money orders, VISA, MasterCard, American Express and Discover.

Do you sell boxes and storage supplies?

Yes. We sell various moving supplies in our office.

How do I know how much storage space I will need?

You can either use our Storage Calculator on our website or call our manager for assistance.

Are there any items that I am NOT able to store?

Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.

Does there have to be someone in the office to let me through the security gates?

No. At the time of signing you will be given your own security pass code that will allow you access to your unit 24 hours/day.

Do you have handcarts and dollies available at your facility?

Yes. If available, you are welcome to use our complimentary carts to move in.

Is insurance required to store items in a storage space?

Yes, insurance is required. However, you may provide your own insurance through your homeowner's/renter's insurance policy. We also have an affordable option you may choose through SBOA Tenant Insurance. For more information on SBOA Tenant Insurance please visit https://www.cornerstoneoperations.com/replus.pdf.